FAQ
Customer service management
Click & Collect
How will I receive my online order
When you shop online with Todays Look we offer a number of delivery and collection options including Free Click & Collect, Standard and Express Delivery and a special delivery service for Big & Bulky items.
Depending on the availability and location of products, different options will be available for you to choose from before you make your purchase.
FREE CLICK AND COLLECT
How does Click & Collect work?
Simply shop online and if Click & Collect is available for your order you will be able to choose the most convenient Todays Look location for collection in the checkout.
Once you have made your order, we will prepare it for you and let you know as soon as its ready to collect in-store.
And best of all…. Its free!
How long does a click and collect order take?
In most cases, if you order before midday, it will be ready for collection on the same day. If you make your order in the afternoon, it will be ready the next day.
If any item in your order has to be transferred from another location to your preferred collection store, we will transfer it for free, but it will take a little longer.
If your order contains multiple items some items may be available for collection earlier than others. If that happens, you will receive separate emails when items are ready for collection if you would like to get them earlier or you can simply collect the full order at the same time.
How will I know when my order is ready to collect?
When your order is ready for collection, we will send you an email to let you know its time to head into your selected store and where you will need to go to collect it.
What do I need to bring to collect my order?
Bring a copy of your Ready for collection email (either printed out or on your phone) and some photo ID.
Can I nominate someone else to collect my order?
You can nominate someone else to collect your order before you checkout. You will need to provide their name and email address and we will send them a copy of the collection email. They will need to bring it and a copy of their ID when they come in.
What happens if I do not collect my order?
Click & Collect orders will be kept for 21 days from the day your order is placed. After 21 days your order will be returned and a refund processed within 3-5 business days.
Delivery
What are the available delivery options and prices?
| Delivery | Cost | Description |
|---|---|---|
| Standard Delivery | $5.99 flat fee. Free for orders $99 and over | Standard delivery will take 1 – 2 business days to arrive for customers in Metro areas. Allow 2 - 5 business days for regional areas including WA, QLD and NT. Please be aware that during very busy periods Standard Delivery timeframes may be affected by delays of a few days and can take up to 2-5 business days. |
| Instant Delivery | $15.00 | Delivery within 3 hours around 50 km from canberra city center . After 50km $1.2 added per kilomiter |
| Express Delivery | $12.95 flat fee | If Express Delivery is available for your order – we will let you know on the checkout page. Express delivery will take 1-3 business days to arrive for customers in Metro areas and 2-4 business days for customers in WA, NT and regional areas across the country. |
Big & Bulky delivery
We offer a Big & Bulky delivery service for items too big or heavy to be delivered by standard post. We will let you know on the product page if the item requires this special service which is a set $75 fee. Generally, these items will be delivered within 7 – 14 business days. If its an item that is being custom-made for you (like a mattress) – it will probably take longer and we will let you know on the product.
What if I’m not home when my delivery comes?
If no-one is home when your delivery arrives, your driver will leave it in a safe place. If there is no safe place to leave the delivery, your driver will contact you via email, SMS or, if its AusPost, the AusPost app with collection instructions. For AusPost deliveries, if your parcel has not successfully synced with your MyPost account, your delivery driver will leave a collection card.
This means less time spent running to your local post office and more time enjoying your new purchases!
*Please note, the driver will only leave the parcel if there is safe place to do so.
Can I use an Australia Post Parcel Locker?
Yes. You can choose to have your Todays Look order sent to a Parcel Locker.
What is a Parcel Locker?
A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Choose from more than 400 collection locations across Australia.
Find out more about Parcel Locker
How do I use Parcel Locker?
1. Sign up to Create a MyPost account
2. Shop Online and find a Parcel Locker by selecting Find a collection location as your delivery option and then searching for the most convenient locker.
3. Collect Your Parcel - Australia Post will send you an SMS and email when your parcel arrives. Collect your parcel within 48 hours using the access code in your SMS or email to open the locker.
Where is my closest Parcel Locker address?
Enter your address or postcode, or use the location icon at the online checkout to find a collection location closest to your home, work or somewhere else thats convenient for you. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements.
How do I collect my parcel?
Youll get an email when your parcel arrives, and SMS if requested. If you have the Australia Post app, you will also receive an alert to your mobile. Go to the Parcel Locker bay where your delivery is waiting and follow the instructions on the locker screen to collect your parcel.
What happens if I dont collet my Parcel from the Parcel Locker?
If your parcel isnt collected within 48 hours, it will be transferred to the nearest Australia Post facility offering parcel collection during business hours. Australia Post will contact you with the details of any transfer and youll have 10 business days to pick up your parcel.
Can I cancel or make changes to my order?
Once you’ve placed your order, your items will be on their way to dispatch. This means cancellations aren’t possible.
However, once you’ve received your order, you can take advantage of our returns policy. You can read all about it here.
Returns & Exchanges
RETURNS & EXCHANGES
If I have changed my mind about an item – can I return it?
Generally, yes!
We want you to shop with confidence, so we will offer a refund or exchange on most items within 30 days of purchase (or until 31 January for purchases made in November or December the previous year).
Check out our Returns Policy for the specifics
How do I return an item I bought online?
You can take the item back to any Myer store along with proof of purchase (provided it is not classified as a Big & Bulky item) or lodge a return online through Australia Post or ParcelPoint.
Get step by step instructions on how to lodge an online return
Are any items excluded from the returns policy?
For change of mind returns some items including those marked as clearance or reduced to clear are excluded. A full list of exclusions can be found in the Returns Policy
If you need to make a return because the item is faulty or damaged though, you are enquestiond to Consumer Guarantees which are not impacted by this policy.
How will I be refunded?
Wherever possible we will provide any refund you are eligible for back to the original method of payment.
If we are not able to do this, we will provide you with a Myer Returns Card to the value of your refund. The card will be valid for 3 years and can be used online or in-store for a future Myer purchase.